Why ConnectMe2
We've thought about your business
almost as much as you have.
Which hours actually sell, and which ones never do. What happens when somebody cancels at four o'clock. Who hasn't been in since March and is about to stop coming altogether.
All the things you would get to if you ever had a spare evening. They are already in here, already switched on, on the day you open.
One late cancellation
A member cancels eight minutes late.
You already know what you'd want to happen.
- Whether there is a grace window at all, and how many minutes it runs.
- How many times one member can use it before it stops being grace.
- Whether grace hands back the fees too, or just the booking.
- If you waive it as a one-off kindness instead, how many of those a person gets.
- When money goes back, whether you absorb the card fee or they do.
- What the whole thing is called, because your place already has a word for it.
Six decisions, inside one small moment on an ordinary Tuesday. You have an answer to every one of them. Most software has a single answer, and it isn't yours.
What actually makes us different
It fits how you already work.
Not the other way round.
Not because there is a setting for everything. Because the business you run in three years is not the one you are running now, and you should not have to buy different software to become it.
It opens
One room, one calendar.
A handful of regulars who book the same hour every week, and a card reader on the counter.
Then
A league starts.
Teams, fixtures, a season and a standings table — sharing the same floor as open play, without double-booking it.
Then
A second location.
Different hours, different prices, and one membership that has to be worth something at both.
Then
Events.
A race night for twenty people and one bill, split as many ways as there are people in the room.
Four different businesses, in the order they really arrive. Nothing was migrated, nothing was re-bought, and nobody was told to wait for the next release.
One cancellation, 4:12 on a Tuesday
A member drops out ninety minutes before her court. The people at the top of the list for that exact hour all hear at the same moment, and the first to say yes takes it. His card is on file, so nothing gets paid at a desk, and the lights come up when he walks in at six. Nobody at your desk touched any of it.
It doesn't wait to be told
Business expertise
included, not sold.
A seven-figure build buys you the business you had the year you ordered it. Those systems were commissioned a long time ago, and changing how a cancellation works is a project now, with a budget and a date attached. What you get instead is the thinking an enterprise budget pays for, and the AI, in the price of a plan.
The hard situations also arrive in a fairly predictable order. The first no-show that costs real money. The team that drops out mid-season. The member with credits expiring who has quietly stopped coming. You will meet each of them for the first time. The system will not.
What it noticed this week
LiveBay 4 · Tuesdays 4–6pm
Unsold five weeks running. 23 members waitlisted.
Offer at 20% off →9 credits expiring Friday
Six lapsed the same way last year.
Send each a slot that fits →Running 38 resources on a 60-capacity plan
We've prepared the move-down.
Review change →Illustrative. Nothing happens without you saying so.
And you don't shape it alone
Describe the business.
Eva builds it.
Software this adaptable usually arrives with an implementation team and a date six weeks out. Instead, tell Eva how the place actually runs, in your own words. She writes the plan, shows you every step before a single thing exists, and builds it when you say go.
What all of it is actually for
The point is the person
who comes back.
For your customer
Knows what they've paid for, when it expires, and the hour they always book. Nudges them before they lose it. Offers the slot that just came free, at the time that actually suits them.
For you
Knows who's drifting, who's due, and who hasn't been back since March, then hands you the message already written, with the slot already free.
None of that is a feature you would go shopping for. It is the difference between a customer who renews and one who simply stops appearing, and you usually find out which far too late to do anything about it.
They get the hour they wanted, from a business that seems to remember them. They never find out how much of that was arranged.
“A booking is a transaction.
A member is a relationship.”
Most booking software closes the transaction and moves on. That's why renewal month surprises you. We named the company after the other thing.