By enabling Bring-Your-Own-Stripe (BYOD) mode you acknowledge and agree to the ConnectMe2 Utility Billing Terms.

ConnectMe2 will calculate a platform utility fee equal to the resolved platform fee rate (configured at the organization, service-offering, or duration level) applied to the gross transaction volume processed through your Stripe account each calendar month.
This fee is invoiced monthly to the credit card on file for your ConnectMe2 subscription.
ConnectMe2 does not refund Stripe processing fees on cancelled bookings; the platform utility fee for each completed transaction is non-refundable.

Full terms: https://www.connectme2.io/terms Platform terms: https://www.connectme2.io/

ConnectMe2 Platform Terms of Service

Last updated: August 4, 2026 (v1)

Welcome to ConnectMe2 Platform ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website at https://connectme2.io/, our booking platform, our simulator and facility services, and related communications (collectively, the "Service"). By using the Service, you agree to these Terms and our Privacy Policy.

1. Acceptance of Terms

By accessing or using the Service, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Accounts and Credentials

You are responsible for keeping your account credentials, access codes, and any keycards or PINs confidential. You are responsible for activity that occurs under your account or access credentials. Notify us immediately at support@connectme2.io if you suspect unauthorized use.

3. Bookings, Payments, and Cancellations

Reservations are confirmed when payment is successfully processed. Taxes and service fees may apply. Cancellation, rescheduling, and refund policies are presented at checkout and may vary by session type and time. Chargebacks or payment disputes may result in suspension of your account.

Platform Messaging Service

Text messages, voice notifications, and short-code traffic associated with your account are sent on behalf of ConnectMe2 Platform through the ConnectMe2 platform messaging service, operated by Konnect Me 2 Inc. ("Konnect Me 2"). Konnect Me 2 acts as our messaging service provider and dispatches messages from a shared sender registered under its A2P 10DLC brand. Konnect Me 2 does not use your phone number, opt-in record, or message content for its own marketing or for any third party. The terms of the SMS program are set out in our SMS Terms.

4. Acceptable Use

You agree not to: (a) misuse, tamper with, or damage the facility or equipment; (b) share access credentials or allow unauthorized persons into the facility; (c) use the Service for any unlawful purpose; (d) harass other guests or staff; or (e) attempt to circumvent security or access controls.

ConnectMe2 charges a platform fee on transactions processed through the platform. This section explains how that fee is determined, how it can change, and which fees you or your customers bear.

How the fee is calculated. The platform fee is set by a published fee schedule rather than a single fixed rate. A schedule is made up of bands — ranges of transaction value — each with its own percentage and/or fixed amount, and optional minimum and maximum fee. The fee for a transaction is resolved from the most specific schedule in force at the time of that transaction. A schedule negotiated for your organization takes precedence over the published ConnectMe2 rate card. Service- and duration-level rates, where configured, take precedence over both.

Rates in force are grandfathered. Every schedule is effective-dated. A transaction is always charged at the schedule in force when that transaction occurred; a later schedule never re-prices completed transactions. Your current rates continue to apply until a new schedule takes effect for your organization.

Changes to the fee schedule. ConnectMe2 may publish a revised fee schedule. We will give you at least thirty (30) days' written notice before a revised schedule takes effect for your organization, sent to the administrative contact on your account. If you do not accept the revised schedule, you may stop using paid processing before its effective date; continuing to process transactions after that date constitutes acceptance.

Card processing fees are separate. The card network and payment processor charge their own fee on each transaction, independent of the ConnectMe2 platform fee. That fee is set by the processor, not by ConnectMe2, and may change without notice from us.

Who bears each fee. The ConnectMe2 platform fee and the card processing fee are configured independently in your console. Each may be borne by you, or added to what your customer pays at checkout. Where a fee is passed to your customer it is shown to them as a separate line item before payment. You are responsible for ensuring this presentation complies with the card network rules and any law applicable to surcharging in your jurisdiction.

Platform fees are not refundable. Where a booking is refunded in whole or in part, the ConnectMe2 platform fee on the original transaction is not returned, and the original card processing fee is not returned by the processor. Refund amounts are calculated accordingly and are shown to you before a refund is issued.

Taxes. Fees are exclusive of taxes. You are responsible for any tax payable on amounts you collect from your customers.

9. Intellectual Property

The Service and its content, including text, graphics, logos, and software, are owned by ConnectMe2 Platform or our licensors and are protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written permission.

10. Reviews and Feedback

If you submit reviews, comments, or suggestions ("Feedback"), you grant ConnectMe2 Platform a non-exclusive, royalty-free, worldwide license to use, reproduce, and publish the Feedback in connection with the Service.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ConnectMe2 Platform AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES. OUR AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

13. Indemnification

You agree to indemnify and hold harmless ConnectMe2 Platform from claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party right.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted at https://connectme2.io/terms with an updated "Last updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

15. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for any violation of these Terms or for conduct that we reasonably believe is harmful to us, other users, or third parties.

16. Governing Law and Venue

These Terms are governed by the laws of the jurisdiction in which ConnectMe2 Platform is organized, without regard to its conflict of laws rules. Any dispute arising from these Terms will be brought exclusively in the state or federal courts located in that jurisdiction, and you consent to personal jurisdiction there.

17. Contact

Questions about these Terms? Email legal@connectme2.io or call +1 (201) 502-5003.